Frequently Asked Questions
Property Information
When can I visit my unit?
At Latch-iT Self Storage, your unit is accessible from 24 hours a day, seven days a week. Please call our office for more details.
What kind of self storage do you provide?
Latch-iT offers Temperature Controlled and Drive-up storage units.
How do I get in touch with a storage representative?
Our Storage Counselors are remote. However, if you have a problem while on site, we will arrange for one of our maintenance and security representatives to meet you. Call us at (334) 749-7152, email us at CustomerService@Latch-iT.net or send us a message using our contact form.
How do I know the facility is secure?
Rest easy knowing that security is our number one priority! Our facilities have gate access, LED lights installed approximately every 30 feet and security cameras capturing 24-hour video surveillance. All unit doors are equipped with the Nokē® Smart Entry System.
What items am I not allowed to store? Tenants are not allowed to store food, fireworks, explosives, hazardous waste, chemicals, fertilizers, paint, gasoline, narcotics and propane tanks. Other items that aren't allowed include medicine, plants, animals (dead or alive), priceless and irreplaceable items, money, furs, tires and unregistered or uninsured vehicles.
There is a problem with my unit, what can I do?
Call our Contact Center at (334) 749-7152 or send us an email at CustomerService@Latch-iT.net. Our representatives are trained to assist you remotely using several troubleshooting techniques. If our agents are not able to assist, they will place a work order for maintenance to assist you on site.
Renting A Unit
Do I have to sign a long-term lease and do you pro-rate Rent?
All of our leases are month-to-month. We pro-rate rent when you are moving in. For example, if you move in on the 28th of the month, you will only pay for two days that month. However, we do not pro-rate out. If you are using the unit on the first of the month, you are required to pay for the entire month, so make your move out plans with this in mind.
What forms of payment are accepted?
We accept ACH "bank draft" and all major debit or credit cards.
*Autopay is required for all space sizes and types.
Am I required to have a tenant property protection plan or insurance? Can I use my Home or Renters Insurance policy? All tenants are required to provide proof of insurance or purchase one of our Storage Protection Plans. If you choose to provide proof of insurance, we must receive a copy of your policy showing you have acceptable coverage within 14 days of renting your unit. A copy of your policy should be emailed to us at CustomerService@Latch-iT.net or you will be automatically enrolled in our minimum coverage protection plan. Some, though not all, homeowner's and renter's insurance policies will cover your items while they are in our facility. Please read your policy thoroughly before relying on it for the protection of your property.
How do I cancel my lease?
You can cancel your lease at any time with a 10-day notice. You can submit a notice on our website, by emailing us at Moveout@Latch-iT.net or by calling our Contact Center. Move-out process
Security
There are no locks on the units, how do I lock my unit?
Latch-iT Self Storage is a state-of-the-art, fully automated storage facility which uses the Nokē® ONE electronic smart lock and Nokē® Smart Entry System. Simply download the app, login and access your unit, “no key” needed.
What mobile devices are supported?
Nokē® Smart Entry is compatible with Apple iOS™ (minimum iOS 9.0 or later) and Google Android™ (minimum Kit Kat 4.4 or later) smartphones and cellular-based tablets.
How secure is the Nokē® Smart Entry System?
Nokē® Smart Entry works using Bluetooth 4.0 LE which contains the highest level of security. Bluetooth 4.0 LE uses 128-bit AES CCM encryption algorithm to ensure transmissions are encrypted and secure so hackers cannot access your storage space.